Privacy policy
Introduction
Who We Are
Creative Link Shop is operated by Creative Link Graphic & Web Design Ltd.
Website: https://creativelink.shop
Email: sales@creativelink.shop
Registered Address:
3 Old Toll Cottages, Lennox Road, Haddington EH41 4AX, Scotland
Information We Collect
We may collect and process the following information:
Information you provide directly
- Name
- Billing address
- Delivery address
- Email address
- Telephone number
- Order details
- Messages submitted through contact forms
Information collected automatically
- IP address
- Browser type and version
- Device information
- Pages visited
- Time spent on the website
- Referring website information
How We Use Your Information
We use your information to:
- Process and fulfil orders
- Deliver products to you
- Respond to enquiries
- Provide customer support
- Process payments
- Improve our website and services
- Maintain website security
- Comply with legal obligations
We only process personal information where we have a lawful basis to do so under UK GDPR.
Payment Processing
Payments are processed securely by third-party payment providers including Stripe. We do not store or have access to your full payment card details. Please refer to Stripe’s privacy policy for information on how they process your data.
Order Fulfilment and Delivery
To deliver your orders, we may share relevant information with delivery providers including:
- Royal Mail
- Courier services used for shipping orders
Only information necessary to complete delivery is shared.
Marketing Communications
If you choose to subscribe to our newsletter or marketing communications, we may use your email address to send updates, offers and product information.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
Cookies
Our website uses cookies to:
- Enable website functionality
- Remember user preferences
- Analyse website traffic
- Improve user experience
Cookies may include:
- Essential website cookies
- WooCommerce shopping cart cookies
- Analytics cookies
- Consent management cookies
You can manage cookie preferences through your browser settings or our cookie banner.
Google Analytics
We use Google Analytics to understand how visitors use our website and to improve performance.
Google Analytics may collect information such as:
- Pages visited
- Time spent on site
- Device type
- Approximate location
- Traffic source
This information is generally anonymised and used for statistical purposes.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfil orders
- Meet legal and accounting obligations
- Resolve disputes
- Enforce agreements
Order information may be retained for up to 7 years to comply with UK tax and accounting requirements.
Your Rights
Under UK data protection law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request transfer of your information
- Withdraw consent where processing relies on consent
To exercise any of these rights, please contact us using the details provided above.
Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.
However, no method of internet transmission or electronic storage is completely secure.
Third-Party Services
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Third-party services used may include:
- Stripe
- Google Analytics
- Royal Mail
- WordPress and WooCommerce service providers
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Email: sales@creativelink.shop
If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
Website: https://ico.org.uk