Shipping & returns
Shipping Information
Processing Times
All orders are processed within 1-2 working days of receiving payment. Processing times may vary during busy periods, holidays or promotional events. If there is any significant delay to your order, we will contact you using the email address provided at checkout.
Delivery Methods
We currently offer the following delivery services to the UK only:
- Free Standard Delivery: Royal Mail 2nd Class
- 1st Class Upgrade: Royal Mail 1st Class
- Tracked Upgrade: Royal Mail Tracked 24
- Express Upgrade: Royal Mail Special Delivery Guaranteed by 1pm
Delivery options and charges will be displayed at checkout.
Estimated Delivery Times
Estimated delivery times are:
- Royal Mail 2nd Class: 2-3 working days
- Royal Mail 1st Class: 1 working day
- Royal Mail Tracked 24: 24 hours
- Royal Mail Special Delivery Guaranteed by 1pm: Guaranteed by 1pm next working day
Please note these are estimates only and are not guaranteed. Please check the royal mail website for further details.
Delivery Delays
We are not responsible for delays caused by:
- Postal or courier services
- Customs processing
- Severe weather conditions
- Industrial action
- Circumstances beyond our reasonable control
Incorrect Addresses
Customers are responsible for providing accurate delivery information. If an incorrect address is supplied and the order is returned to us, additional postage charges may apply before the order can be resent.
Lost Parcels
If your parcel has not arrived within the expected delivery time frame please contact us at sales@creativelink.shop.
We will investigate with the delivery provider and work to resolve the issue as quickly as possible.
Damaged Deliveries
If your order arrives damaged:
- Take photographs of the packaging and damaged item.
- Contact us within 3 days of delivery.
- Include your order number and photographs.
We may request the damaged item be returned before issuing a replacement or refund.
Returns Policy
Your Right to Cancel
Under UK Consumer Contracts Regulations, customers have the right to cancel most purchases within 14 days of receiving their order.
You must notify us of your decision to cancel within 14 days of delivery.
Once cancellation has been confirmed, you have a further 14 days to return the item.
Return Conditions
To qualify for a return:
- Items must be unused and in original condition.
- Items must be returned in suitable packaging.
- Items must not show signs of damage caused after delivery.
We reserve the right to reduce any refund where the value of an item has been diminished through handling beyond what is necessary to inspect it.
Return Postage Costs
Unless an item is faulty, damaged or incorrect, customers are responsible for return postage costs.
We recommend using a tracked service as we cannot be responsible for returned items lost in transit.
Non-Returnable Items
The following items cannot be returned unless faulty:
- Personalised products
- Custom-made products
- Bespoke artwork
- Digital downloads
These exclusions do not affect your statutory rights.
Faulty, Damaged or Incorrect Items
If you receive an item that is:
- Faulty
- Damaged
- Incorrect
please contact us within 3 days of receiving your order.
Provide:
- Your order number
- A description of the issue
- Clear photographs where applicable
Where appropriate, we will offer:
- A replacement
- A full refund
in accordance with UK consumer law.
Refunds
Refund Processing
Once a return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to the original payment method within 7 working days.
Processing times may vary depending on your payment provider.
Original Delivery Charges
Where a full order is cancelled within the statutory cancellation period, standard delivery charges will be refunded in accordance with UK law.
Additional delivery upgrades may not be refunded.
Partial Refunds
We reserve the right to issue a partial refund where returned items are not received in their original condition and the value of the product has been reduced through unnecessary handling.
Colour Accuracy
We make every effort to display colours accurately.
However, colours may vary slightly due to differences in monitor, screen and printer settings.
Such variations do not constitute a fault.
Contact Information
For all delivery, returns and refund enquiries, please contact:
Email: sales@creativelink.shop